Brown-Bag Luncheon with Marshal Wilkins of Chick-Fil-A

Great speaker and great message on customer service, hosted by the Farragut/West Knox Chamber at Jameson Inn on Parkside Drive.

In a nutshell, by focusing on serving your employees  in a positive and growth oriented manner from the very start, you create an atmosphere of ownership and excellence that is reflected in the service they provide to your customers.